Who can use Surfplugs?

Surfers, kitesurfers, wind surfers, swimmers, paddle boarders, wakeboarders, waterskiers, surf kayakers, white water kayakers, open water swimmers, surf instructors, coasteering, watersport.

 

How do Surfplugs fit?

They are custom moulded to your ear using a simple medical impression taking procedure. The ear canal and the natural folds of your outer ear will ensure that the Surfplugs stay in place during use.

 

What are Surfplugs made of?

A medical grade silicone from the USA finished with a lacquer coating.

 

What colours do you supply?

Surfplugs are supplied as a two colour or three colour swirl effect (single colours available if required). We can supply anything apart from metallic colours or clear and always like to take on a new colour challenge!

 

What is the graphics option?

We can add logos (if you have permission) or pictures to the Surfplugs. This upgrade is £10.00.

 

Do you supply a storage pouch for the Surfplugs?

Yes, a funky little red zip pouch is supplied with every pair of Surfplugs.

 

Can the Surfplugs be connected together by a cord?

Yes, we fit the security leash as standard. The leash can be trapped under your wetsuit Velcro for added security.

 

Can I clean my Surfplugs?

Yes, use warm soapy water or a very mild sterilising solution...

 

Are Surfplugs safe?

Yes, they are CE certified as a protection device and also meet ANSI 352-1

 

How long will Surfplugs last?

We expect the typical lifetime of Surfplugs to be 3 to 4 years

 

How much do Surfplugs cost?

Surfplugs cost £70 direct from us (including UK postage) and approx £80 if using a private dispenser (£20 impression taking and £60 manufacture) postage costs apply outside the UK. See the ‘get some’ page for full price structure. Optional graphics upgrade is £10 extra and a priority turnaround fee of £25 is also optional.

 

Are Surfplugs worth the money?

Yes, if you have ever experienced surfers ear, infections or time out of the water due to surgery or on a surf trip waiting for antibiotics to work then the answer is a massive YES. Board £500, Wetsuit £250, Travel £600, protection against infections and surfers ear £PRICELESS.

 

Do Surfplugs have a warranty?

Yes, the workmanship is guaranteed for 1 year. They are not guaranteed against loss in use.

 

I live in the UK or Channel Islands, how do I get Surfplugs?

Book an appointment with us, or email us and we can put you in touch with a local Specsavers Hearcare centre or private hearing dispenser local to you. They will take the impressions of your ears; then simply send the impressions to us with the completed order form.

 

I live outside the UK, how do I get Surfplugs?

Contact us and we will try and find you a local centre that will take the impressions for you.

 

How much do impressions cost?

We do not charge for impression taking but if using an independent provider (such as Specsavers Hearcare or a private hearing aid dispenser) then they will typically charge around £20. We discount the Surfplugs slightly if you supply the impressions to help off-set this charge.

 

Does impression taking hurt?

No, it is a simple painless procedure that takes about 5 minutes.

 

How long do Surfplugs take to make?

Turnaround time is typically 7 to 10 days.

 

Do you keep my Surfplugs impressions on file?

Yes, we keep your impressions on file for 3 years. After 3 years most ear canals have developed and changed shape and the impression will be destroyed.

 

Can I get a spare set of Surfplugs?

Yes, we keep your impressions on file for 3 years and within this time you can have as many spare sets made at £35 a pair (+postage if outside of the UK)

 

Will Surfplugs affect my balance?

No, some people feel that earplugs affect balance but this is simply a change in spatial awareness. There are no physical affects to your balance by using any type of earplug and we have plenty of surfers using them.

 

Who do you currently sponsor with Surfplugs?

Ben Haworth

Karma Worthington

Reubyn Ash

Sophie Hellyer

Paul Kirby

Nicky Lloyd

Tassy Swallow

Alex Baker

Beau Bromham

Nathan Carter

Olly Daglish

Tim Ellman-Brown

 

Are Surfplugs completely watertight?

The goal is a watertight fit and Surfplugs will achieve this in most situations. However, we cannot guarantee this due to anatomical variability in peoples ears. In all situations the flushing affect of water and wind chill will be reduced.

 

Are Surfplugs guaranteed to stay in?

Surfplugs are an awesome fit but on rare occasion a Surfplug may be lost in use. We do not and will not guarantee against this as variables exist between the ear anatomy of individuals. However, this percentage of known loss to date is less than 2% of all supplied Surfplugs, we also fit the leash as further security.

 

Can I get a replacement if I lose a Surfplug?

Yes, Simply email or phone us and if we have your impressions on file then we charge £20 for a single side replacement or £35 for a new pair. Postage costs apply outside of the UK

 

Will Surfplugs prevent infections and surfers ear?

Yes, Surfplugs will reduce the incidence of infections and help to prevent against the growth of surfers ear by keeping water and wind chill out of the ear canal.

 

Can I use Surfplugs with ear infections, post surgery, perforations or grommets?

Yes, Surfplugs are fitted and manufactured by qualified audiologists and used in these conditions. Your doctor will be able to advise if Surfplugs are suitable for your particular medical condition. Email us if you are unsure.

 

Will Surfplugs prevent swimmers ear?

Yes, Surfplugs reduce the incidence of swimmers ear which is an infection of the skin layers of the ear. Swimmers ear and infection is particularly common in the tropics where higher toxin levels in the water and humid environments can lead to infection problems.

 

Can I use Surfplugs in a swimming pool?

Yes, Surfplugs are unaffected by chlorine levels in swimming pools.

 

Do you recommend Surfplugs for children?

Yes, Surfplugs are suitable for children. However, you will need to replace the Surfplugs about every 6 to 12 months whilst their ears are growing. We are happy to provide the service but tend to discourage Surfplugs until children are about 14 or 15 years of age.

 

Can Surfplugs be used as hearing protectors?

Yes, they meet EN352-2:2002 and have an SNR value of 29dB.

 

How much will I hear when using Surfplugs?

Surfplugs will reduce a certain amount of sound, however, once you are used to wearing Surfplugs then normal conversation and environmental sounds can still be heard. We have several surf and outward bound instructors that successfully use Surfplugs with their classes.

 

Are Surfplugs better then off-the-shelf products?

Yes, Surfplugs were developed by surfers for surfers and the custom nature ensure comfort, durability, performance and a product that is unlikely to become dislodged even in heavy surf. We keep your impressions on file; they are supplied with a security leash, full fitting instructions and a storage pouch. Life expectancy is up to 4 years.

 

What do I do if want to remove the security leash?

The security leash can be unscrewed and will leave a small hole in the Surfplug, this will not affect the performance or let in water. The security leash is not designed to be repeatedly removed and refitted.

 

What if my Surfplugs don’t fit correctly?

Contact us, we can ensure you are fitting them correctly and determine if we need to alter them slightly to fit.

 

Who manufacturers the Surfplugs?

Surfplugs are manufactured by us ensuring that we can control the quality and fit of the product at every stage

 

Can I exchange web links with Surfplugs?

Yes, If you’re a surf related site or have a surfers profile page then sure, add our details and we will do the same.

 

How do I pay for my Surfplugs?

We accept all major card payments over the telephone, cheque or cash.

 

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